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🎉 Every recurring plan starts with a FREE first cleanup — deodorizer treatment included! 🎉
Last updated August 22, 2026
These Terms of Service (“Terms”) are the agreement between you and Scoopie Squad (“Scoopie Squad,” “we,” “us,” or “our”) governing your use of our dog waste removal service (the “Service”). By creating an account or booking a cleanup, you agree to these Terms. If you do not agree to these Terms, do not use the Service. If you have questions about these Terms, contact us at [email protected] before creating an account or booking a cleanup.
Scoopie Squad removes dog waste from residential yards. We offer recurring service plans (twice a week, once a week, twice a month, or once a month) and one-time cleanups for households with up to four dogs.
Visits are scheduled by service day, not by appointment time. When you sign up for a recurring plan, we assign your service day based on our route in your neighborhood. We operate seven days a week. We arrive at some point during your assigned service day; because routes shift with traffic and weather, we cannot guarantee a specific arrival time. We will send you a message when your technician is on the way and a photo after each visit confirming that the work is complete and your gate is latched.
You agree to:
All billing is handled through your Client Portal. If you signed up using the instant quote on our website, your account has already been created, and an invitation link has been sent to your email address. If a member of our team created your account for you, we send the invitation to the email address you provided.
Through the Client Portal, you can view invoices, review past cleanups, and securely add a credit or debit card. Once a card is on file, invoices are generated and charged automatically, and a receipt is emailed to you after each payment.
You must add a payment card to your account before your first cleanup. If we arrive for your first cleanup and no card is on file, we will attempt to reach you, including by knocking on the door. If we are unable to reach you, we will reschedule your cleanup for the next available service day. If you need assistance setting up your account, call us at (626) 231-7095.
Recurring plans are billed on the 1st of each month for that month’s service.
Your first payment is handled differently. When we contact you to schedule your first cleanup, we collect a prorated payment covering the remainder of the current month. Your first cleanup is free, so the prorated payment covers only the visits that follow it. Thereafter, you are billed on the 1st of each month at your full plan rate.
The free first cleanup is limited to one per service address. If you cancel within 30 days of your first cleanup, the first cleanup is charged at our one-time cleanup rate; we deduct that amount from any refund due and charge any remaining balance to your card on file.
If your free first cleanup is the only visit remaining in the current month, which can occur on the twice-a-month and once-a-month plans, no proration applies, and your first payment covers the following month instead.
If you pause your subscription and service resumes partway through a month, your next invoice covers only the visits from the date service resumes. Pauses are described in Section 6.
After you request a one-time cleanup, we will contact you by phone or text to schedule your appointment and confirm the details that determine your final price: the size of your yard, the number of dogs in your household, and the time since the yard was last cleaned. We will then send you an invoice for the total. Payment is due in full before your appointment, and your appointment is confirmed once payment is received.
We reserve the right to adjust your rate or decline service if the size of your yard, the number of dogs, or the time since your last cleanup differs from what you told us. If we adjust your rate, work will not begin until the revised amount is paid.
We do not charge sign-up or initiation fees. Card information is collected, stored, and processed by Stripe, our third-party payment processor; we do not store card numbers on our systems.
Our online quote is based on an average yard of approximately one-third of an acre. If your yard is larger, we reserve the right to adjust your monthly rate to reflect its size. We verify the size of your yard and the number of dogs during your first cleanup and confirm your rate at that time. Any adjustments take effect for that month and the subsequent months. We will invoice you for the difference for the remainder of that month. Adjustments under this Section are not rate changes under Section 11.
Changes to the number of dogs in your household may also affect your rate.
A promotional offer applies only to the service identified in that offer. Any other service you request is billed at our standard rate. Promotional benefits are limited to those expressly stated in the offer.
You may skip an upcoming visit through your Client Portal or by reaching out to support by email or phone. Skip requests must be received by 6:00 p.m. the day before your scheduled service day. A skipped visit is removed from that billing cycle and will be credited to your account and applied to your next invoice. Skip requests received after that time cannot be credited but your home will be taken off our route for that day. You may skip up to one visit per month; additional skipped visits are not credited.
A “skipped visit” is a visit you cancel by the deadline above and that is not rescheduled. A visit moved to another day is rescheduled, not skipped, and is not credited.
You may pause your subscription for up to 90 days by submitting a pause start date and end date through your Client Portal. Pause requests are subject to our approval. Our staff may also pause an active subscription on your behalf for up to 90 days.
Service stops on the pause start date. Your pause request must be received by 6:00 p.m. the day before that date so that we can remove you from the route. If a pause begins partway through a month you have already paid for, we credit the visits you will not receive to your account and apply the credit to your next invoice. You will not be billed on the 1st of any month while your subscription is paused. If your subscription pause ends partway through a month, your next invoice covers the visits from the date service resumes, less any credit remaining on your account. Your subscription resumes automatically on the pause end date.
If we arrive on your service day and we cannot access the yard due to circumstances that are out of our control (such as a locked gate without a code on file or a blocked path), or a dog that, in our technician’s judgment, poses a safety risk is loose in the yard, we will attempt to reach you by knocking on the door and by calling or texting. If we do not hear from you within five minutes, or the issue cannot be resolved while we are on site, we will leave without completing the visit.
If we have availability on another day that week, we will reschedule the visit. Otherwise, your next cleanup will take place on your next regular service day.
A “missed visit” is a visit we are unable to complete for any of the reasons described above. Missed visits are not refunded or credited.
If we are unable to complete a visit for a reason within our control, we will reschedule it within that week if we have availability; otherwise, we credit the visit to your account and apply the credit to your next invoice.
Scheduled service is not affected by ordinary weather conditions such as rain or mud. If conditions become unsafe, such as lightning or fire, we will notify you and reschedule your visit for the next available service day. If we cannot reschedule the visit within that week, we credit it to your account and apply the credit to your next invoice.
We do not provide service on U.S. federal holidays. If your service day falls on a federal holiday, we will reschedule the visit for another day that week if we have availability. Otherwise, your next cleanup will take place on your regular service day.
If you are not satisfied with a visit, notify us within 24 hours of the visit and we will return to re-clean the yard at no charge. This guarantee covers waste that was present at the time of the visit and does not cover waste deposited after we leave. This guarantee is fulfilled by redoing the work, not by refunding the visit.
You may cancel your subscription at any time. Completed cleanups are not refunded; if a completed cleanup did not meet your expectations, see Section 10.1.
If you cancel partway through a month you have already paid for, you may choose either to continue receiving service through the end of that month or to receive a refund for the visits you will not receive. Any credit remaining on your account is refunded when your subscription ends. If you cancel within 30 days of your first cleanup, your refund is subject to Section 3.2.
If you are on a recurring plan and payment is not received before your first scheduled visit of the month, we will remove you from the service schedule until payment is processed.
Your subscription renews automatically each month until you cancel, and the payment card on file is charged on the 1st of each month as described in Section 3.2.
You may cancel at any time through your Client Portal or by contacting us at [email protected] or (626) 231-7095. To avoid being charged for an upcoming month, cancel before the 1st of that month.
We may change our rates with at least 30 days’ notice by email. Continuing to receive service after the effective date of a rate change constitutes acceptance of the new rate.
By providing your phone number, you consent to receive calls and text messages from us regarding scheduling, service, and billing. Message and data rates may apply. You may update your notification preferences through the Client Portal.
By default, your communication preferences at sign-up include text messages and Client Portal notifications. If you opt out of text messages, we will deliver service-related notices, including billing notices and schedule changes, through your Client Portal instead.
Notices we send to the email address on your account are effective when sent.
We may suspend or terminate your service at any time and for any reason, including if we are repeatedly unable to access your yard, if a dog poses a safety risk to our staff, if payment is not received, or if you violate these Terms. Except where immediate suspension or termination is necessary for safety or non-payment, we will give you at least 7 days’ notice by email.
If we terminate your service partway through a month you have already paid for, we will refund the visits you will not receive, together with any credit remaining on your account.
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, Scoopie Squad is not liable for any indirect, incidental, special, or consequential damages arising out of or relating to the Service, and our total liability for any claim arising out of or relating to the Service is limited to the amount you paid us for the Service during the three months preceding the event giving rise to the claim. Nothing in these Terms limits any liability that cannot be limited under California law, including liability for gross negligence or willful misconduct.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the jurisdiction of those courts.
We may update these Terms from time to time. If a change materially affects you, we will notify active customers by email before the change takes effect. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
Questions about these Terms may be directed to Scoopie Squad: